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Become a Badass at Sales and Discovery Calls in a Single Day
Phone Calls Made Me a Nervous Wreck
I spent years dreading phone calls of any kind. I would write scripts with talking points before I called most people, even some friends and relatives! To this day, I rarely have casual phone conversations unless I’m talking to my husband.
I’m an extreme introvert (for the MBTI geeks, I’m an INFJ with an introversion score of 88%), so social interaction has been awkward for me when I’m unfamiliar with a person or a situation.
The hardest part for me was picking up on social cues during conversations. When I was younger, I had a bad habit of running my mouth due to nerves. Gaps in a conversation made me feel extremely uncomfortable because I didn’t know if the other person was enjoying speaking to me.
Since then, I have learned to read people and I do much better with picking up cues when I’m face to face with someone. The phone has been another story.
As an entrepreneur, having phone calls is a part of the job! Whether you need to do market research, interview a potential employee, negotiate with a vendor, or soothe an angry customer, verbal communication is a must.
In order to build my business, I needed to get comfortable on the phone.
I spent time developing my over-the-phone sales chops and I even managed to impress some people enough to land work with them.
Still, I was a nervous wreck before every.single.call and I hated it. Something needed to change!
It All Comes Down to Mindset
I finally had a breakthrough when I took a course released by my pal Ravi Toor.
It’s called Badass Delivery – Sales & Discovery Calls and it’s worth every penny.
This course is short, sweet, and effective provided you’re willing to do the work.
There’s so much talk of mindset within the world of entrepreneurship that it has become a buzz word. But that doesn’t mean mindset doesn’t matter.
What you think about yourself and others has a powerful impact upon your actions for better or worse.
Ravi teaches service providers how to recognize and affirm the value their Leads are already see, which is evidenced by the fact that they’ve booked a discovery call.
It is common for many service providers to feel a surge of feelings associated with Imposter Syndrome after they have successfully earned another Lead.
Ravi turns these false messages on their head with the truth: winning the Lead places you in a position of power that you can choose to remain in by closing the deal or rejecting a Lead who is not a good fit.
“…when you’re building a business, it’s easy to make decisions based upon a scarcity mindset. ”
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Digging Deep
The beauty of Badass Delivery is the guided exercises. These are living, breathing strategies for systematically evaluating your core beliefs, tearing down the limiting beliefs, and replacing them with new truths.
Students are shown how to successfully uncover the messages they have come to believe about money, life, success, and more through the practices of awareness and journaling. Though these activities may sound simple, it is eye-opening to experience how deep you can dive into your inner thoughts in a few minutes.
Once you’ve dragged the ugly beliefs to the surface, your task becomes to identify the truth that has been hidden within those false messages and to consciously retrain your mind to embrace it.
An example given by Ravi that I liked is the belief that money is the root of all evil. This is a falsehood that is believed by a variety of people thanks to a misinterpretation of a Biblical teaching. As a result, there are some who have conflated holiness with financial struggle. In reality, money is just a tool and therefore neutral. Whether it’s used for good or for evil is up to the person who uses the tool. Some people have a deep-seated fear surrounding money because of this messaging. The good news is, you can transform your thinking about money so that your relationship to it is positive.
My Transformation into a Badass Communicator
I was pleasantly surprised with my experiences as I went through Badass Delivery. The guided exercises equipped me to explore the mental blocks that have made it difficult for me to communicate as freely as I would like.
I am able to approach discovery calls as a no pressure exploratory time where potential clients and I can get a feel for how well we would work together and whether we are a good fit.
Sometimes when you’re building a business, it’s easy to make decisions based upon a scarcity mindset. In other words, you’ll take any and every client that is willing to pay you money.
As eager as I am to grow my business, I don’t want to make a mistake by partnering with someone whose style and values are drastically different from my own. Badass Delivery – Sales and Discovery Calls has given me a great framework for vetting potential clients in a natural way.
Get to Know Ravi
I really love what Ravi is doing to help entrepreneurs achieve clarity and mental freedom, so I asked if she’d be willing to share more about her work and her company Root Business Solutions with the Savvy Mocha Mama Community.
Will you please introduce yourself to the Savvy Mocha Mama Community?
My name is Ravi Toor, I am a Coach, Speaker and Entrepreneur
When did you realize you were called to be a businesswoman?
Honestly, in my early 20’s
How was Root Business Solutions born?
RBS was born through my frustrations with my past position in Corporate Finance as a titled Executive Assistant/untitled Business Manager/Chief Operating Officer. I found myself working at this position for 5 years, being paid way below the medium average while being given more and more responsibility as time progressed. I knew I had greater potential and most of all, I knew I had been at war with myself for several years as I was failing to pursue my passion of serving people in a coaching capacity. When RBS began, although it was successful, I found myself still holding on to my corporate crutch and as such, my offers were aligned with a corporate mindset which meant not only was I not challenging myself to pursue my true passions, but I wasn’t accessing even a tenth of my real potential. I called it corporate autopilot. When I realized this, I released all things corporate and fully gave in to my innate gifts of coaching and healing. And from that emerged Ravi Toor Co.
Is there one mindset issue that you see over and over when coaching women entrepreneurs?
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Absolutely! I see a lack of confidence in term of personal potential within women entrepreneurs of all types and all over the world. As society has written rules for us, established titles for us and created boxes for us, I find women have lost or even are unaware of their true potential. Every woman I’ve met and coached has had potential far greater than what she realized. I’ve found women simply need to be shown who they really are and what they really can create and achieve because let’s face it, deep down within you, there’s a voice telling you, softly, you’re meant for so much more. My job is to encourage that voice to become loud and for every woman to hear it and finally acknowledge it.
Tell us about the journey you took to create Badass Delivery – Sales and Discovery Calls.
I found many women Entrepreneurs were struggling with sales calls because of the term “sales.” However, what I was seeing was much different than what the Entrepreneurs thought was going on. I found, due to limiting beliefs, lack of confidence and negative external relationships, the Entrepreneur was often left feeling powerless way before the call let alone before the call was scheduled. Because of this, I found Entrepreneurs were engaged in self-sabotaging behaviors trying to not only complete these sales calls but convert a lead into a client. I decided to make things a bit easier by focusing on the powerlessness. My job is to ensure you’re accessing not only your potential but you’re empowered to do so. As such, I created Badass Delivery – Sales & Discovery Calls to help build women Entrepreneurs up from the inside so they shine on the outside. Sales calls are simply conversations. That’s it. I highlight this in the mini course and I help women develop foundational techniques to ensure we develop a strong mindset when it comes to sales and Discovery Calls. This alone shifts the entire experience for the Entrepreneur, ensuring a Badass Sales or Discovery Call where you’re fully in control. You reclaim your power and show up like a lioness.
How did you learn to master your own mindset?
Years of work. Much of what I teach is tried and tested on myself. I’ve spent years in school focusing on the mind and emotions. From there, I continued with personal development throughout my life. Human potential is within each of us, that I was sure of, however, how do I access it? That’s the secret sauce! The simple answer, personal development from the inside out. It’s obviously more work than just that, but once accessed… the results are remarkable. So, aside from education and personal development, I spend much of my spare time observing people in their day to day and I continuously pour myself into further education, following the greats in their journey, studying their habits, achievements and language pertaining to mindset. I also continue to educate myself with new science based material as it becomes available and immerse myself in books from the days of Socrates and Maslow.
One of my favorite parts of the training is The Conditioning of a Badass. You’ve got some great lyrical skills! Do you have experience in the music business or do you like to express yourself with poetry?
I’ve always been in love with music. I believe it has a strong place when it comes to mindset. I honestly believe music and emotion work hand in hand which became the inspiration for Conditioning of a Badass. I do not have any professional music or poetry background but I do enjoy playing around with both in my spare time.
If you had to coach someone with a single sentence, what would you say?
I would have to use the words of the wise Ernest Hemingway from his piece, Invictus: “…I am the master of my fate, I am the captain of my soul.”
What’s the best way for someone to book a coaching session with you?
The best way to get in touch with me or book coaching session with me is through booking a free 1 hour Clarity Session. This is a 1 hour conversation where we have an opportunity to have a genuine and deep conversation about you like you’ve never had before.
Ravi Toor
Founder, Root Business Solutions
“I’ve found women simply need to be shown who they really are and what they really can create and achieve because let’s face it, deep down within you, there’s a voice telling you, softly, you’re meant for so much more.”
Get Connected
If you’d like to interact with Ravi in real time, join her Facebook group! It’s a supportive place where entrepreneurs can get real about life and business.
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